New Case Study: John Brown Mark Youll Estate Agents

– MARCH 2020




How John Brown Mark Youll Estate Agents Enabled Mobile Working, Improved Collaboration and Enhanced the Customer Experience

Office 365 Migration and Deployment          |          Wi-Fi Deployment          |          UX Standardisation 

Challenges & Objectives

Following the amalgamation of originally separate John Brown and Mark Youll estate agent businesses, their combined team were left with multiple disparate systems for email, file sharing, and an inconsistent configuration across their aging desktop estate. They had no real ability to work remotely from home or other locations, meaning BCP was an issue. Finally, they had no segregated Wi-Fi for clients or 3rd parties visiting the office, creating an unnecessary security risk.

Carbon IT Services were engaged to provide and enact solutions for the following business critical goals:

  • Migrate all existing email systems into a new single Office 365 tenant to leverage the collaboration and remote working functionality therein
  • Replace as many aging desktops as possible, within the available budget
  • Standardise build and application set as much as possible across all desktops, both existing and replaced
  • Replace existing basic wireless network with internal and segregated customer Wi-Fi, customised to JBMY requirements

Kind words from some of the wonderful people we get to work with…

“I had been looking to change my web hosting service for some time, having previously had a really poor customer service experience. Scott and Carbon IT Services have been amazing. My switch over to them was a quick, easy and pain-free experience. Scott has always been extremely professional and has dealt with all my queries promptly and without being patronising. They provide much more than just web hosting and are always immediately available to deal with any IT issues I may have. I’m delighted with the service being provided and wouldn’t hesitate to recommend them.”

Jo Luckman, Pilates with Jo

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Karen Palmer, Access Dance

“Amazing service. They put a kit together so that my family could FaceTime my 92year old Mum, who has never touched technology in her life. The kit arrived and they talked me through the set up, which was so easy (and I’m a technophobe). Mum has already had her first FaceTime session and loved it. I recommend them unreservedly!”

Rowena P, Crawley, West Sussex

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Charlotte Chapman, Charlotte Chapman Yoga

“After having suffered 4 years of bad IT issues with my business website and blog, Carbon IT sorted everything for me very quickly and efficiently. It was so refreshing to be able to pick up the phone and speak to another human about what my issues were and get them all resolved! I have now transferred my hosting with them. Scott gave me the peace of mind I needed and the confidence that he knows exactly what he’s doing. I would definitely recommend Carbon IT!”

Anna Barling, All Sorts of Stories

“I was worried about my vulnerable mum’s house during the current COVID-19 lockdown, and not being able to monitor who was coming or going, and without Internet at my mum’s, thought I was stuck. Carbon IT Services provided me with a pre-configured 4G router and external CCTV camera bundle, and installed them whilst maintaining Social Distancing, allowing me to keep track of activity at the house from the comfort of my living room! And if the lockdown ends soon, and I don’t need it anymore, I can return the equipment for a partial refund too!”

Chris S, Milton Keynes, Buckinghamshire

“Fantastic service! Our company needed a new website and the guys from Carbon IT Services were brilliant. They explained everything in great detail. They were keen to learn about our company so they could provide us with a website that was taylor made to our company. We are extremely happy with our website. The guys are only ever a phone call away and nothing is ever to much trouble for them. Thank you

Lisa Hurd, NP Tree Management

“I love my website designed and hosted by Carbon IT Services. It perfectly suits my style, is easy to manage, and has particularly powerful galleries which is important to me as a photographer. They also provide Office 365 which I use to run my business and an encrypted cloud backup solution so I can be sure my thousands of photos are safe and secure. Can’t recommend enough”

Scott Palmer, Scott David Photography

“We have had really bad signal in our house for years and never been able to connect to Netflix. Scott and the guys came over and reviewed our setup, made the changes needed and now we can connect and have signal throughout our home. Really recommend these guys. I’m not technical, just wanted it working and they took all the headache away quickly and efficiently. Also setup a brand new PC and transferred everything over for me effortlessly. Definitely be using this company again!”

Nikki F, Betchworth, Surrey

“Carbon IT Services helped with the easy transfer of my email account from another ISP making the process easy and simple. I now have OneDrive access and MS office with the package”

Richard Jackson, Scorpion Design And Communications

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